Our team is here to help you during what can be a stressful time, we will liaise with the Insurer on your behalf to ensure that your claim is settled promptly and fairly.

We do not have a call centre just real people.

How to make a claim

  • Download and complete the relevant claim form from the list below
  • Send completed claim forms to plus any supporting information such as Police Complaint Acknowledgement Form, damage report, quote to repair or replace
  • A loss adjuster may be appointed to assist with your claim
  • Once your claim has been accepted by your insurer, the repairs or replacement will be authorised

What you can do to help

  • Download and complete the relevant claim form from the list below
  • Take all practical steps to prevent further loss or damage
  • Photograph any damage and, if you can, keep any damaged items
  • Contact the Police to report a burglary/theft or other crime-related event

For general insurance claims

  • Advise us of any loss or damage as soon as practicable.
  • Obtain a written assessment of the likely cause of the damage, including a quote to repair, or
  • Obtain a damage report testifying the item is nor repairable, including a quote to replace.

For motor vehicle claims

  • Obtain the name, address and vehicle registration number of any other vehicle involved.
  • If the vehicle can be driven safely, please take it to your preferred repairer, who will take photos of the damage and estimate the repair costs.
  • If you have a chipped or broken windscreen contact 
    Novus on 0800 20 35 35 or 
  • Smith & Smith on 0800 80 90 80 to arrange repairs.

Claim forms